Effective date: Aug 21, 2026 These terms are issued by PERCHPEEK LTD, a company registered in England and Wales (company number 10829934), registered office: Regus Stationway Pinnacle 3rd Floor, Pinnacle, Central Court, Station Way, Crawley, England, RH10 1JH. VAT number: 290724886. Contact:
info@perchpeek.com.
The short version
PerchPeek provides mobility technology and relocation, immigration and related support for employers and individuals.These terms come in four parts. Part A applies to everyone who uses our website or app. Part B applies to businesses that buy services from us without a separate signed agreement. Part C applies to individuals, whether your employer has given you access to PerchPeek or you have bought services from us directly. Part D applies to everyone.If your organisation has entered into a written agreement with PerchPeek, that agreement governs the organisation’s purchase and use of the services. Parts A and D continue to apply to individual authorised users, but the written agreement prevails if there is any conflict. If you are a consumer, nothing in these terms takes away rights the law gives you.
Which part applies to you
You are browsing our website or using our app without buying anything: Part A and Part D.
You are a business buying services from PerchPeek without a separate signed agreement, for example by accepting an order form or quotation that incorporates these terms: Parts A, B and D.
If your organisation has signed a Master Services Agreement or another written agreement with us, that agreement applies instead of Part B.You are an individual using PerchPeek because your employer or its group company has engaged us: Parts A, C1 and D.
Your employer pays the charges it has authorised. We will obtain your express agreement before you incur any personal charge.You are an individual buying relocation or immigration-related support from PerchPeek directly: Parts A, C2 and D.
Part A: Using our website and app
A1. Accounts
You must be at least 18 to create an account. Keep your login details secure and tell us promptly at
info@perchpeek.com if you think someone else has used your account. You are responsible for information you provide being accurate, and for keeping it up to date.
A2. Acceptable use
You agree not to use the website, app or platform unlawfully or fraudulently; interfere with or disrupt the service or other users; bypass security controls; attempt to gain unauthorised access to systems or data; scrape, harvest or systematically download content; use automated tools in a way that places an unreasonable load on the service; upload malicious code; impersonate another person; reverse engineer the platform except where the law permits it; or upload content that is unlawful, infringing, defamatory, obscene, harassing or discriminatory. We may remove content and suspend or close accounts that breach this section, acting reasonably.
A3. Our content and intellectual property
The website, the app, the PerchPeek platform and all content we create, including text, guides, graphics, software, logos and trade marks, belong to PerchPeek or our licensors. We grant you a limited, non-exclusive, non-transferable right to use them to receive or administer the services. You may not copy them for commercial use, build a competing product from them, or use our name or logo without permission.
A4. Content you submit
You keep ownership of content you submit, such as messages, documents, preferences and feedback. You grant PerchPeek a non-exclusive, royalty-free licence to host, process and use that content only as needed to provide, secure, support and improve the services, comply with law, and as explained in our
Privacy Policy. Service improvement using customer information will use anonymised and aggregated information unless a different use is authorised by the applicable contract or by law. We will not sell your content, use it in marketing that identifies you without your consent, or use your personal data to train or improve a general-purpose or shared AI model without appropriate authorisation.
A5. Information, not advice
Content on our website and app, including guides, checklists, cost estimates and output from AI-assisted features, is general information to help you plan. It is not legal, immigration, tax or financial advice, and you should not rely on it as such. Where regulated advice is included in a service, it is provided by an appropriately qualified third-party provider as described in D3.
A6. Availability
We work to keep the website and app available and secure, but they are provided without any promise of uninterrupted availability, except where a service commitment is set out in a contract with us. We may carry out maintenance, and we may update and improve features over time.
Part B: Business customers without a separate signed agreement
This Part B applies where a business, employer or other organisation ("Client", "you") purchases services from PerchPeek without a separate signed agreement. An accepted order form, quotation or other ordering document that expressly incorporates these terms is an "Order"; the Order and these terms together form the contract. We will make these terms available in a form you can store before the Order is accepted and will confirm an accepted Order in writing. An email alone authorises an additional service only where the applicable Order or an existing agreed ordering process permits it. If you later sign a Master Services Agreement with us, it replaces this Part B for the services it covers.
B1. Services and orders
We will provide the services described in the Order with reasonable care and skill. We may use subcontractors to deliver services for which PerchPeek is responsible, and we remain responsible for their performance as if it were our own. Some optional services may instead be contracted directly between you or the individual receiving the service and a named third-party provider. We will make clear before authorisation when PerchPeek is acting only as an introducer or coordinator and the provider’s own terms will apply. Additional services may be ordered by an authorised contact by email or through the platform at the agreed rate or an approved quote; once authorised, services performed and properly incurred non-cancellable third-party costs are payable. Delivery depends on timely and accurate information, decisions, approvals and funding from you and the individuals we support. Dates that depend on governments, landlords, carriers or other third parties are estimates, not guarantees.
B2. Fees and paymentFees and taxes.
Fees are set out in the Order and are exclusive of VAT and equivalent taxes unless the Order says otherwise.
Expense allowances and third-party costs. Expense management allowances are payable on receipt, and we are not obliged to make payments on your behalf until the allowance is received. Third-party costs that we pay on your behalf carry the handling fee stated in the Order.
Invoices. Unless the Order states otherwise, invoices are payable within 14 days of the invoice date, in full and without set-off except where required by law. If you dispute an invoice in good faith, you must tell us within 10 business days, explain the disputed amount and reasons, and pay the undisputed amount when due.
Late payment and suspension. Unpaid sums bear interest, compensation and recovery costs available under the Late Payment of Commercial Debts (Interest) Act 1998. If an undisputed sum is more than 30 days overdue, we may suspend services on 10 business days’ further written notice. Services already in progress for individuals will continue.
B3. Your data and data protection
You own your data. Where PerchPeek acts as your processor, our standard Data Processing Terms apply and will be supplied with, or referenced in, the relevant Order before that processing begins. They describe the processing and include the required confidentiality, security, sub-processor, assistance, international-transfer, audit and deletion provisions. Current security and sub-processor information is available in our
Trust Centre.PerchPeek acts as an independent controller for information it processes for its own corporate administration, billing, security, fraud prevention, legal compliance and claims purposes. Each party is responsible for its own controller obligations. We do not use personal data we process for you to train or improve a general-purpose or shared AI model without the Client’s prior written consent.
B4. Confidentiality
Each of us will keep the other’s confidential information confidential, use it only for the contract, and disclose it only to people who need it and are bound by confidentiality obligations, including our subcontractors delivering the services. This obligation does not apply to information that is public without breach, was already lawfully known, is received lawfully without restriction, or is independently developed.A party may disclose confidential information where required by law, after giving advance notice where legally permitted. These obligations continue for 3 years after the contract ends; trade secrets remain protected while they remain trade secrets, and personal data remains protected for as long as applicable law requires.
B5. Intellectual property
Each party keeps the intellectual property it owned or developed independently. PerchPeek and its licensors own the platform, software, documentation, templates, processes, methods, tools, know-how and all improvements to them. You own your data and grant us the limited rights needed to provide the services and comply with law. Subject to payment, you may keep, copy and adapt the client-specific content of reports and policy documents produced for you for your internal business purposes. No other intellectual property transfers.
B6. Liability
Neither party excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited or excluded. Your obligation to pay fees is not capped.Subject to that, neither party is liable for loss of profits, revenue, business, anticipated savings or goodwill, or for indirect or consequential loss. Each party’s total aggregate liability for events occurring in any 12-month period is capped at 100% of the fees paid and payable under the affected Order in that period. If an event occurs before fees have been paid, the cap is calculated using the fees reasonably expected to be paid in that period.Each party’s total aggregate liability in that period arising from breach of confidentiality or data protection obligations is instead capped at 200% of that amount. These limits apply regardless of the legal basis of the claim.
B7. Term and ending the contract
Convenience. Unless an Order states otherwise, either party may terminate an ongoing Order for convenience on at least 90 days’ written notice. If you terminate, fees for services provided to the termination date, committed recurring fees or minimum commitments for the remainder of the Order term, and properly incurred non-cancellable third-party costs remain payable. If PerchPeek terminates, we will refund prepaid fees for services not provided after termination and, unless you direct otherwise, complete services already in progress for individuals.
Cause. Either party may terminate immediately if the other materially breaches the contract and does not fix a remediable breach within 30 days after written notice, or becomes insolvent.
Effect. Services already in progress will continue unless you direct otherwise and remain payable. We will return or delete your data in accordance with the Data Processing Terms.
B8. GeneralAuthority and incorporation. The person accepting an Order for you confirms that they have authority to bind you and that the Order incorporates these terms.
Priority.
If an Order expressly conflicts with these terms, the Order prevails only for the services, fees, duration, volumes and other commercial details it specifically states. These terms prevail in every other respect.
Purchase orders. Purchase orders, supplier portals and click-through terms are administrative only and do not add to or amend the contract.
Assignment. Neither party may assign the contract without the other’s consent, except to an affiliate or in connection with a merger, reorganisation or sale of all or substantially all of its business or assets, provided the assignee agrees to be bound and the other party is notified promptly.
Force majeure. Neither party is responsible for delay or failure caused by events beyond its reasonable control, except that payment obligations are not excused. The affected party must notify the other and take reasonable steps to minimise the effect.
Notices and changes. Notices must be in writing and sent to the contact details in the Order or later notified in writing. A change to the contract must be agreed in writing by both parties; an additional service ordered through an agreed process is not a change to the legal terms.
Entire agreement and law. The Order and these terms are the entire agreement for the services they cover and supersede earlier discussions and any terms you issue. Part B and any related non-contractual dispute are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Part C: Individuals
C1. If your employer has engaged PerchPeek
Your employer or its group company is responsible for charges it has authorised. We will not charge you personally for those services. If an optional extra is available at your own cost, we will explain the service and total price and obtain your express agreement before you commit; Part C2 will apply to that purchase.What we can do for you is defined by what your employer has authorised. If you ask for something outside that scope, we will tell you and, where permitted, explain the options.We handle personal data as explained in our
Privacy Policy and your employer’s own privacy information. Depending on the activity, PerchPeek may act on your employer’s instructions as a processor or act as a controller for its own stated purposes. We may share case progress and relevant information with your employer and its authorised contacts where necessary to deliver and administer the programme. We treat your communications confidentially, subject to those permitted disclosures and applicable law.Be accurate and responsive: visa applications, tenancy referencing and bookings depend on the information and documents you provide, and delays or errors in them can affect timelines and outcomes.These terms (Parts A, C1 and D) govern your use of the app and services; they do not create an employment or advisory relationship between you and PerchPeek, and they do not affect any rights you have against your employer.
C2. If you buy services from us directly
This section applies when you, as an individual, buy relocation or immigration-related support from PerchPeek. It is written to comply with UK consumer law; if the law of your country of residence gives you additional mandatory rights, you keep them.
C2.1 What we will do
We will provide the services described when you order, with reasonable care and skill and within a reasonable time. We may use subcontractors to deliver services for which PerchPeek remains responsible. Some optional services are supplied directly by a named third party, with PerchPeek acting only as introducer or coordinator; where that applies, we will identify the provider and its terms before you commit. We will tell you the total price, what is included, the expected timing and any third-party costs that are extra before you buy.
C2.2 Price and payment
Prices are as stated when you order and include VAT where applicable. Third-party charges, such as government application fees, rent, deposits, shipping or school fees, are yours to pay and are not included unless we say so. Where we collect money to pay a third party on your behalf, we will identify the provider and amount, account to you for the money and return any unused balance. Optional extras require your express agreement before we charge you.
C2.3 Your right to cancelCancellation period. If you buy online or by phone, you may cancel within 14 days beginning on the day after the contract is made. We will refund amounts due within 14 days after you tell us you are cancelling, using the original payment method unless agreed otherwise.
Starting during the cancellation period. We will start work during those 14 days only if you expressly ask us to. If you then cancel, we may charge a proportionate amount for services supplied up to cancellation. If, at your express request, we commit a third-party cost that was clearly identified to you as non-cancellable before you authorised it, we may deduct only the amount we cannot reasonably recover and only to the extent the law permits. You lose the statutory cancellation right once a service is fully performed only if you expressly requested early performance and acknowledged that consequence.
How to cancel. Email
info@perchpeek.com with your name and order details, or send another clear statement that you wish to cancel. This cancellation right is in addition to your statutory remedies if the service is defective or not supplied as agreed.
Model cancellation form (you may use this form, but do not have to): To PERCHPEEK LTD, Regus Stationway Pinnacle 3rd Floor, Pinnacle, Central Court, Station Way, Crawley, England, RH10 1JH,
info@perchpeek.com: I/We give notice that I/We cancel my/our contract for [describe the service], ordered on [date]. Name of consumer(s): [name]. Address of consumer(s): [address]. Signature of consumer(s), only if sent on paper: [signature]. Date: [date].
C2.4 Immigration and other regulated services
Immigration advice and immigration services are regulated activities in the UK and many other countries. PerchPeek does not itself provide regulated immigration advice or legal services. Where your service includes them, they are provided by appropriately qualified and authorised providers, such as advisers registered with the UK Immigration Advice Authority, solicitors, or the local equivalent in the relevant country, and we will tell you who is advising you. The same applies to legal, tax and financial advice. PerchPeek’s own role is administrative guidance, coordination and case support that does not amount to regulated advice.
C2.5 Things we cannot promise
Decisions of governments, embassies, consulates and immigration authorities are outside our control. We cannot guarantee that a visa or permission will be granted or that an authority, landlord or provider will act within a particular time. Where PerchPeek has engaged a subcontractor to deliver our service, we remain responsible for that service subject to these terms. Where you contract directly with a third party and we act only as introducer or coordinator, that provider is responsible under its own terms, and we will give reasonable help in pursuing an issue.
C2.6 Our responsibility to you
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or anything else that cannot lawfully be limited or excluded. Nothing restricts your statutory consumer rights, including the rights to services performed with reasonable care and skill and the statutory remedies available if they are not.Subject to that, we are responsible for foreseeable loss and damage caused by our breach of these terms or failure to use reasonable care and skill. Our total liability to you is limited to 200% of the amount you paid us for the affected services. This limit does not reduce any statutory right to repeat performance, a price reduction or refund. We are not responsible for loss that was not foreseeable, for business losses where you purchase as a consumer, or for delay caused by events outside our reasonable control, although we will notify you and take reasonable steps to minimise the effect.
C2.7 Complaints and disputes
If something goes wrong, contact us at
info@perchpeek.com and we will try to resolve it promptly through our complaints process. If we cannot resolve a consumer complaint after completing that process, our final response will identify a competent alternative dispute resolution provider, give its website address, and say whether we are required or prepared to use that process. You may pursue the dispute in court whether or not alternative dispute resolution is used. These terms are governed by the laws of England and Wales; if you live elsewhere, you keep the protection of the mandatory laws of your country and may bring proceedings in your local courts where the law gives you that right. A regulated adviser’s own complaints and redress process also applies to services supplied directly by that adviser.
Part D: Terms for everyone
D1. AI-assisted features
Parts of our service use AI to retrieve information, summarise, draft and guide workflows. These features assist you and our team; their output may contain errors and is not advice. PerchPeek does not use personal data to train or improve a general-purpose or shared AI model without appropriate authorisation. AI-assisted processing is carried out in accordance with our
Privacy Policy, applicable Data Processing Terms and approved security safeguards. We do not use AI to make decisions with legal or similarly significant effects about you without the safeguards and information required by applicable law.
D2. Privacy
Our
Privacy Policy explains how we handle personal data, and our
Cookie Policy explains our use of cookies and similar technologies. Where PerchPeek acts as a processor for a business customer, the Data Processing Terms described in B3 apply. Current security and sub-processor information is available in our
Trust Centre.
D3. Third-party services
We use two kinds of third-party arrangement. Where we appoint a third party as our subcontractor to deliver a PerchPeek service, PerchPeek remains responsible for that service subject to these terms. Where we identify a third party as the direct provider and act only as an introducer, coordinator or payment agent, your contract for that service is with the provider under the terms shown to you before authorisation. Regulated immigration, legal, tax and financial advice is always supplied by the identified appropriately authorised provider. Links to external websites are provided for convenience; we are not responsible for their content.
D4. Suspension and ending your access
We may suspend or close your account if you materially breach these terms, acting reasonably and, except in serious cases, after giving you notice and a chance to put things right. You may close your account at any time by emailing
info@perchpeek.com, but closing an account does not cancel an Order or charges already incurred. Access arranged by an employer may also end when the employer’s agreement or your eligibility ends. We handle information following closure in accordance with our
Privacy Policy and any applicable Data Processing Terms. Sections that by their nature should survive, including intellectual property, confidentiality, liability and governing law, survive closure.
D5. Changes to these terms
We may update these terms from time to time. The current version will always be available on our
Terms page, with its effective date. For material changes we will give reasonable notice by email or in-app notice. Changes do not affect services you have already bought, and continued use of the website or app after the effective date constitutes acceptance of the updated terms where the law allows.
D6. General
If any provision of these terms is found invalid, the rest continue in force. A failure to enforce a right is not a waiver of it. These terms are in English. They are governed by the laws of England and Wales. Nothing in this section deprives a consumer of mandatory protections or the right to bring proceedings in another court where applicable law permits. For business customers, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
D7. Contact
PERCHPEEK LTD, Regus Stationway Pinnacle 3rd Floor, Pinnacle, Central Court, Station Way, Crawley, England, RH10 1JH ·
info@perchpeek.com · Company number 10829934 · VAT number 290724886.