Privacy PolicyEffective date: Aug 21, 2026
This Privacy Policy explains how PerchPeek collects, uses, shares and protects personal information when people visit our websites, use our platform or mobile applications, receive relocation, immigration, mobility or related services, or otherwise interact with us (together, the “Services”).It should be read together with our Cookie Policy and any privacy information provided by your employer, relocation sponsor or a third-party provider involved in your service.
1. Who we are
PerchPeek Ltd is a company incorporated in England and Wales under company number 10829934. Our registered office is Regus Stationway Pinnacle 3rd Floor, Pinnacle, Central Court, Station Way, Crawley, England, RH10 1JH.PerchPeek is registered with the UK Information Commissioner’s Office under registration number ZA319311. Privacy questions and requests can be sent to info@perchpeek.com.
2. Scope and our role
This policy applies to personal information processed through the Services and in our related business operations. It covers website visitors; prospective, current and former business customers and their personnel; people receiving Services and their family members or dependants; suppliers and partners; and people who contact us.
Employer-sponsored Services
Most Services are sponsored by an employer or another business customer (the “Client”). For Client Personal Data that PerchPeek processes on the Client’s documented instructions to provide the Services, the Client is the controller and PerchPeek is its processor. That processing is governed by the data processing agreement between PerchPeek and the Client. The Client decides why that information is used and may provide additional privacy information.PerchPeek acts as an independent controller for activities where we determine our own purposes, including managing business contacts and accounts, billing, maintaining platform and information security, preventing fraud and misuse, meeting our legal obligations, establishing or defending legal claims, and managing our own corporate operations.
Direct-to-individual Services
If an individual buys Services directly from PerchPeek, PerchPeek generally acts as controller for the personal information needed to administer the relationship and provide those Services.
Third-party providers
Some Services are delivered by independent providers, such as immigration advisers, legal or tax advisers, shipping companies, accommodation providers and destination-service partners. Those providers may act as separate controllers and will be responsible for their own privacy notices and practices. We identify that status where reasonably practicable.
3. Personal information we collect
The information we collect depends on your relationship with us and the Services requested. We aim to collect only what is reasonably necessary.
Information you or your household provide
Identity and contact details, including name, date of birth, email address, telephone number, postal address and account credentials.Relocation, assignment and service details, including origin and destination, timelines, preferences, household information, schooling, accommodation, travel and service requests.Immigration and right-to-work information, including nationality, citizenship, passport, visa, work-authorisation and supporting-document details.Employment, compensation, allowance, expense, banking, payment, tax and social-security administration information where relevant to the Services.Communications, case notes, documents, feedback, survey responses and support enquiries.Information about spouses, partners, children and other dependants where needed for authorised Services.
Information we receive from others
Clients, employers, relocation sponsors and their authorised users.Family members or representatives authorised to act for you.Service providers and professional advisers involved in an authorised service.Enterprise authentication, identity-verification, payment, fraud-prevention and technology providers.Public or professional sources where permitted by law.
Information collected automatically
When you use our websites, platform or applications, we may collect IP address, device and browser information, approximate location derived from IP address, identifiers, access and security logs, pages and features used, timestamps, referring pages, and cookie or similar-technology data. Our Cookie Policy explains these technologies and your choices.
Sensitive information
Some authorised Services may require limited sensitive or special-category information. This may include health or disability information needed for accessibility or accommodation, information revealed by identity or immigration documents, biometric identifiers contained in identity documents, or criminal-conviction information required for a lawful immigration or background process. We process this information only where necessary, permitted by law and supported by an appropriate legal condition.
4. How we use personal information and our legal bases
Where UK or EU data protection law applies, we rely on one or more of the legal bases described below. The basis may differ according to the activity and our role.
Providing and administering the Services
We create and manage accounts, coordinate cases and authorised providers, communicate with users and Client contacts, process payments and expenses, and deliver platform functionality. We rely on performance of a contract, steps requested before entering a contract, the Client’s documented instructions where we act as processor, and our legitimate interests in providing and administering the Services.
Safety, security and fraud prevention
We authenticate users, protect accounts and systems, monitor for misuse, investigate incidents, and maintain service resilience. We rely on legitimate interests in protecting our users, Clients, systems and business, and on legal obligations where applicable.
Legal and regulatory compliance
We may verify information, keep required records, respond to lawful requests, and establish, exercise or defend legal claims. We rely on legal obligations and legitimate interests in complying with law and protecting our rights.
Service improvement and analytics
We analyse how the Services operate, troubleshoot issues, develop features and improve user experience. We rely on legitimate interests, consent where required for cookies or similar technologies, and anonymised or aggregated information where possible.
Marketing
We may send relevant business-to-business marketing where permitted by law, based on consent or legitimate interests as applicable. You can opt out at any time using the unsubscribe link or by contacting us. We do not use sensitive personal information for advertising.
Consent
Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already carried out lawfully before withdrawal.If personal information is required to enter into or perform a contract, comply with law or deliver a requested Service, failure to provide it may mean that we cannot provide all or part of that Service.
5. AI-assisted features
PerchPeek may use approved AI-assisted tools for functions such as information retrieval, summarisation, drafting, reminders and workflow support. These tools support human users and are subject to access controls, data minimisation, security monitoring and human accountability.We do not use Client Personal Data to train general-purpose or shared AI models without the Client’s prior written authorisation. We do not use solely automated processing to make decisions that produce legal or similarly significant effects on individuals unless this is expressly agreed, lawfully configured and accompanied by the safeguards required by applicable law.
6. How we share personal information
We share personal information only where reasonably necessary for the purposes described in this policy, on the Client’s instructions where we act as processor, or as otherwise permitted by law.With the Client, employer, relocation sponsor and their authorised contacts, including relevant case progress, costs, risks and service information.With PerchPeek affiliates, personnel and contractors who need the information to perform their roles.With hosting, communications, analytics, CRM, payment, identity, security and other technology providers that support our operations.With authorised relocation, immigration, tax, shipping, accommodation, cultural-training, pet-relocation, destination and other service providers.With regulators, courts, law-enforcement bodies or other authorities where required or permitted by law.With professional advisers, insurers, auditors and potential transaction counterparties under appropriate confidentiality arrangements.Our current list of core sub-processors is maintained in the PerchPeek Trust Centre. Service-specific providers may change depending on the destination and the Service authorised.
7. International transfers
PerchPeek operates internationally, and personal information may be accessed from or transferred to countries outside the UK, European Economic Area or the country where it was collected. Where data protection law requires a transfer safeguard, we use an applicable adequacy decision or recognised contractual safeguards, such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, together with supplementary measures where appropriate. You may contact us for further information about the safeguards relevant to your information.
8. Data retention
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to provide and complete Services, comply with legal, accounting and regulatory duties, resolve disputes, enforce agreements and maintain security.Retention periods differ by record type, jurisdiction and Client instruction. In deciding how long to retain information, we consider the sensitivity and volume of the information, the purpose and continuing need, contractual requirements, legal limitation periods, mandatory record-keeping rules and security risk. When information is no longer required, we delete it securely or anonymise it. Where we act as processor, return and deletion are also governed by our agreement with the Client. Secure backups are deleted or overwritten in the ordinary course under our retention controls.
9. Security
We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include access controls, encryption, monitoring, supplier controls, incident response and business-continuity arrangements appropriate to the risk. Further information about PerchPeek’s security programme and certifications is available in our Trust Centre. No service can be guaranteed to be completely secure.
10. Your privacy rights
Depending on where you live and the law that applies, you may have rights to request access to your personal information; correction; deletion; restriction; portability; or information about how it is used. You may also object to processing based on legitimate interests or direct marketing, withdraw consent, and complain to a supervisory authority.The right to object to direct marketing is absolute. If you ask us to stop using your information for direct marketing, we will do so.To exercise a right, email info@perchpeek.com. We may need information to verify your identity and authority. Rights are subject to legal conditions and exemptions, and we will explain any decision not to fulfil a request in full.If PerchPeek processes the relevant information solely as a processor for your employer or another Client, that Client is responsible for responding to the request. You should normally contact the Client first. If you contact us, we may refer the request to the Client and assist it as required by our agreement.UK residents may complain to the Information Commissioner’s Office at ico.org.uk. People elsewhere may contact the data protection authority where they live, work or believe an infringement occurred.
11. California privacy information
This section applies to California residents to the extent the California Consumer Privacy Act, as amended (CCPA), applies to PerchPeek’s processing as a business.In the preceding 12 months, we may have collected the categories described in section 3, including identifiers; customer-record information; characteristics of protected classifications where relevant to authorised Services; commercial and payment information; internet or network activity; geolocation derived from IP address; professional or employment information; sensitive personal information; and inferences drawn to support service preferences. We collect these categories from the sources described in section 3 and use and disclose them for the business and commercial purposes described in sections 4 to 6.California residents may have the right to know, access, correct or delete personal information; obtain information about categories of collection, use and disclosure; opt out of sale or sharing; limit certain uses or disclosures of sensitive personal information; and not receive discriminatory treatment for exercising a right. Authorised agents may submit requests where permitted by law, subject to verification.We do not sell personal information for money. Some advertising or analytics technologies may involve “sharing” for cross-context behavioural advertising under California law. Where applicable, you can opt out through our cookie preference centre or a recognised opt-out preference signal such as Global Privacy Control. We use sensitive personal information only for purposes reasonably necessary and proportionate to provide requested Services, maintain security, prevent fraud, comply with law and perform other legally permitted purposes.Submit access, correction, deletion or other privacy requests to info@perchpeek.com. Cookie and sale-or-sharing choices can also be made through the cookie preference centre. We will verify and respond to requests as required by law.
12. Children and dependant information
Our websites and user accounts are not directed to children, and a child should not create an account or submit information without a parent or guardian. However, relocation and immigration Services may require information about a Service User’s children or other dependants. We process that information when it is provided or authorised by a parent, guardian, Client or other person with appropriate authority, and only as needed for the authorised Services or legal compliance.
13. Cookies and similar technologies
We use cookies and similar technologies for essential functions and, where you choose, for functionality, analytics and advertising. Non-essential technologies are controlled through our consent tools where required by law. Please see our Cookie Policy for details and choices.
14. Changes to this policy
We may update this policy to reflect changes to our Services, practices or legal obligations. We will post the revised policy and update the effective date. If a change is material, we will take additional steps to bring it to your attention where appropriate.
15. Contact us
PerchPeek LtdRegus Stationway Pinnacle 3rd FloorPinnacle, Central Court, Station WayCrawley, England, RH10 1JHEmail: info@perchpeek.comICO registration: ZA319311