1. Introduction
PerchPeek Limited (“PerchPeek”, “we”, “us”, or “our”) is committed to protecting the privacy and security of personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you interact with our websites, mobile applications, and relocation services (collectively, the “Services”).This Privacy Policy is intended to meet the requirements of applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (GDPR), and the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA).
2. Who We AreLegal Entity:
PerchPeek Limited
Company Number: 10829934
Registered Address:
3rd Floor, Pinnacle, Central Court, Station Way
Crawley, England, RH10 1JHPerchPeek is registered with the UK Information Commissioner’s Office (ICO) as a data controller under registration number ZA319311.For privacy-related questions or requests, please contact us at info@perchpeek.com.
3. Scope of This Policy and Our Role
This Privacy Policy applies to personal information processed by PerchPeek in connection with the provision of employer-sponsored relocation and mobility services, as well as related business operations.PerchPeek’s Services are provided primarily to corporate clients and their employees, assignees, or candidates as part of an employer-sponsored relocation or mobility programme. In these circumstances, personal information is typically provided to PerchPeek by, or on behalf of, an employer for the purpose of delivering relocation-related services.In limited circumstances, PerchPeek may also provide services directly to individuals outside of an employer-sponsored programme. Where this occurs, this Privacy Policy applies in the same manner, subject to applicable law.For the majority of processing activities, PerchPeek acts as a data controller, determining the purposes and means of processing personal information in connection with the Services. In certain engagements, particularly where PerchPeek provides services strictly in accordance with an employer’s instructions, PerchPeek may act as a data processor, processing personal information on behalf of the employer under a data processing agreement. In such cases, the employer remains the data controller.
4. Personal Information We CollectThe personal information we collect depends on how you interact with PerchPeek and the Services you use. Because relocation services often involve coordination with employers, housing providers, and local partners, we may collect information necessary to deliver those services effectively.
4.1 Information You Provide to UsThis may include:Name, email address, telephone number, and postal addressAccount login credentialsRelocation details, destination preferences, and relevant household informationIdentity verification information or verification results, where required for service delivery or fraud prevention and permitted by law.Payment or financial details (processed via secure third-party providers)Communications with PerchPeek, including emails, in-app messages, and support requestsSurvey responses or feedback
4.2 Information Collected AutomaticallyWhen you use our Services, we may automatically collect:IP address and approximate location derived from IP address, where applicable.Device and browser informationUsage data, log files, and timestampsInteraction data such as pages viewed and features usedCookies and similar tracking technologies
4.3 Information from Third PartiesWe may receive personal information from third parties in connection with the provision of employer-sponsored relocation services, including:Employers or relocation sponsors who engage PerchPeek to provide ServicesAccommodation, destination, or local service partners, where relevant to a relocationIdentity verification or background check providers, where permitted by law and required for service deliveryEnterprise identity and authentication providers, where access to the Services is provided through single sign-on or similar mechanismsAnalytics, technology, or operational partners that support the delivery and improvement of the ServicesPublic or professional sources, where permitted by applicable law
4.4 Sensitive Personal InformationWhere strictly necessary and legally permitted, we may process limited sensitive personal information (such as government-issued identification for verification purposes). We do not use sensitive personal information for advertising or profiling.
5. Legal Bases for Processing (GDPR / UK GDPR)
Where applicable, we process personal information only when a lawful basis exists, including:
Performance of a contract, such as providing relocation services to you or your employer
Legitimate interests, including service improvement, analytics, fraud prevention, and platform security
Legal obligations, such as compliance with employment, tax, or regulatory requirements
Consent, where required, particularly for marketing communications and certain cookiesWe assess and balance our legitimate interests against individual rights and implement appropriate safeguards.
6. How We Use Personal Information
We use personal information to:Deliver and manage relocation and housing-related servicesCreate and administer user accountsCoordinate relocation-related services with employers and relevant third-party service providers, where applicable.Communicate with you about your relocation or accountVerify identity and reduce fraud risksProvide customer support and respond to enquiriesImprove and personalise our ServicesConduct analytics, research, and service developmentMeet legal and regulatory obligationsWe do not engage in automated decision-making that produces legal or similarly significant effects without appropriate safeguards.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:Enable essential website and app functionalityRemember user preferencesAnalyse usage and performanceSupport marketing and advertising activitiesWe may use cookies for analytics and to understand campaign effectiveness. Where we engage advertising partners, you can control these preferences through our consent tools and applicable opt-out rights.
8. Sharing and Disclosure of Personal InformationRelocation services often require limited sharing of personal information with trusted third parties. We may share personal information with:
8.1 Service Providers
Third-party vendors that support our operations, including hosting, analytics, identity verification, payment processing, CRM systems, and communications tools. These providers are contractually required to protect personal information.
8.2 Employers and Business Partners
Employers, relocation sponsors, housing providers, landlords, and local service partners where necessary to deliver the Services.
8.3 Other Users
Certain profile or interaction information may be shared to facilitate viewings, bookings, or relocation-related interactions.
8.4 Legal and Regulatory Authorities
Where required to comply with legal obligations, respond to lawful requests, or protect rights, safety, or property.
8.5 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of assets, personal information may be transferred subject to appropriate safeguards.
9. International Data Transfers
Because PerchPeek operates internationally, personal information may be transferred to and processed in countries outside the UK, EU, or EEA. Where this occurs, we implement appropriate transfer safeguards as required under applicable law, such as:UK and EU Standard Contractual ClausesAdequacy decisionsOther lawful transfer mechanismsYou may contact us for further information about these safeguards.
10. Data Security
We implement technical, organisational, and administrative measures designed to protect personal information against unauthorised access, loss, or misuse. However, no system can guarantee absolute security.
11. Data Retention
We retain personal information only for as long as necessary to:Provide and manage the ServicesMeet legal, accounting, and regulatory obligationsResolve disputes and enforce agreementsRetention periods vary depending on the nature of the information and applicable requirements. When information is no longer required, it is securely deleted or anonymised.
12. Your Rights
Depending on your location, you may have the right to:Access your personal informationCorrect inaccurate or incomplete dataRequest deletion, subject to legal exceptionsRestrict or object to certain processingRequest data portabilityWithdraw consent where processing is based on consentLodge a complaint with a supervisory authorityRequests may be submitted to info@perchpeek.com.
13. California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the right to:Know what personal information is collected, used, and disclosedAccess specific pieces of personal informationRequest deletion, subject to legal exceptionsCorrect inaccurate personal informationOpt out of the “sale” or “sharing” of personal informationLimit the use of sensitive personal informationNot be discriminated against for exercising privacy rightsWe do not sell personal information. We may disclose identifiers to service providers and analytics partners. Where such disclosures are considered ‘sharing’ under California law, you may opt out as described below.Requests can be made via info@perchpeek.com.
14. Children’s Information
Our Services are not intended for individuals under 16 years of age, and we do not knowingly collect personal information from children.
15. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our Services or by other appropriate means, and the “Last Updated” date will be revised accordingly.
16. Contact Us
PerchPeek Limited
288 Bishopsgate
London, England, EC2M 4QP
Email: info@perchpeek.comWe are PerchPeek Limited (company number 10829934) and our address is 288 Bishopsgate, London, England, EC2M 4QP (referred to as “PerchPeek”, "we" or "us" or "our"). We are the providers of the website www.perchpeek.com (referred to as the "Site"). Our VAT number is290724886. We are registered as a Data Controller with the Information Commissioner's Office with registration number ZA319311 .